FAQ

We use high-quality 18K gold plating, sterling silver, and lab-grown gemstones for durability and shine.

Most pieces are not waterproof. Please avoid wearing them while swimming, showering, or exercising.

All materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.
If you open a warranty claim, please submit all required information within 2 weeks. If we do not receive the necessary details within this timeframe, we won’t be able to process your claim. Additionally, if you reach out again after the warranty period has expired, we will not be able to honor the warranty..

Yes. Our 925 sterling silver jewelry is generally hypoallergenic and suitable for most sensitive skin types. However, individual sensitivities may vary.

18K gold plating and rose gold plating may naturally fade with regular wear over time. Proper care, such as avoiding water, perfumes, and chemicals, can help extend the lifespan of the plating.

Yes. Our website provides an online preview feature that allows you to see your custom design before placing the order. Please note that preview images are digital mockups and actual products may vary slightly in color, engraving position, or stone appearance.

We offer several personalization options, including birthstone customization, name engraving, initials and dates, custom text engraving, and photo upload personalization. Customization options may vary depending on the jewelry style.

Yes. You can upload your favorite photo directly on the product page for selected personalized jewelry styles. For the best results, please upload high-resolution, clear, and well-lit photos. Avoid blurry or heavily cropped images.

We commonly accept JPG, JPEG, and PNG file formats. Please ensure the uploaded image is clear and properly centered.

We offer birthstones for all 12 months. Birthstone colors may slightly vary depending on lighting, screen settings, and stone materials.

Basic symbols such as hearts, infinity symbols, and simple punctuation may be supported. Emoji compatibility depends on the font and design style.

Yes. Character limits vary by product design to ensure readability and engraving quality. Please refer to the product page for the exact limit.

Most products support English letters and numbers. Some styles may also support additional languages or accented characters. Please contact us before placing your order if you are unsure.

Fine jewelry uses solid gold and real gemstones. Semi-fine jewelry combines precious plating (like 18K gold) with quality base metals or stones. Fashion jewelry focuses on style, using affordable materials for trendy looks.

Because personalized jewelry is custom-made specifically for you, personalized items are generally non-refundable unless they arrive damaged or defective.

Most of our pieces are Semi-Fine Jewelry, crafted with 925 sterling silver or 18K gold plating and high-quality stones. They offer lasting shine, elegant design, and personalized meaning for everyday wear.

Preview images are for reference only. Slight variations may occur due to:

• Handcrafted production
• Lighting differences
• Screen display settings
• Engraving placement
• Natural stone color variations

These small differences make each personalized piece unique.

To keep your jewelry looking beautiful:

• Avoid water, perfumes, and harsh chemicals
• Store jewelry in a dry place
• Clean gently with a soft cloth
• Remove jewelry before swimming or showering

Proper care helps extend the life of your jewelry.

Orders can be changed or canceled within 12 hours of purchase. Contact our support team immediately for assistance.

Yes, please contact us as soon as possible. Once shipped, the address cannot be modified.

Standard delivery typically takes 7–15 business days depending on your location and order volume.

Yes! We ship to most countries all over the world.We offer shipping to the following destinations:

Hong Kong,Singapore,Malaysia,Israel

United Arab Emirates,Japan,South Korea

Australia,New Zealand

United Kingdom,Germany,Denmark

Finland,France,Ireland,Italy,Netherlands

Norway,Czech Republic,Poland,Portugal

Spain,Sweden,Switzerland

United States,Canada

Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

1. US, AU, CA, Europe Prices include taxes and duties. There will be no additional charges upon delivery.

2. Other countries Local duties and taxes may be applied to your package. We  have no control over these fees. Please refer to your country''s customs and import office for more information.

Once your order ships, you will receive a tracking number via email.

Please allow a few days for tracking updates to appear.

Please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or refund.

Of course! Contact our support team and we will help you exchange it for the correct item at no extra cost.