Return & Refund Policy

We always guarantee your satisfaction with orders placed on ycustom.com. We offer exchange or refund guarantees for eligible orders. Some products may be subject to special return restrictions — please read the conditions below to understand your rights.

1. Wrong / Damaged / Faulty Goods

• Product does not match the website description (wrong item, wrong material, wrong size).
• Item received is torn, dirty, wet, or has foreign substances (hair, etc.).
• Visible defects in print: blurred, misaligned, or out-of-place prints.
• Products with damage or peeling prints after the first wash.

Contact Customer Support within 90 days of delivery for assistance. Orders older than 90 days cannot be supported.

2. Wrong Size

• We assist with cases where the product measurements do not match the size guide on the product page.
• Provide photos showing actual measurements (width, length) using a measuring tape.

Contact Customer Support within 90 days of receiving the order. Orders after 90 days cannot be supported.

3. Defective/ Damaged Items Return 

• To request a return, please email us at service@ycustom.com.
• Include clear photos or videos of the issue along with a detailed description.
• We will process your refund or a replacement within 48 hours.
• For defective or damaged items, you do not need to return the items; just provide us with the required evidence.

4. Return Service Procedure for Non-Quality Returns 

To be eligible for a return due to non-quality reasons, the following conditions must be satisfied：

• The product must remain in its original condition, with all labels and markings (e.g., product labels, seals) intact and undamaged.
• The packaging must be intact and maintained in its original condition when returned.
• The returned item must show no signs of use, and all included accessories must be complete and unused.

Important Note: For returns without quality issues, you will receive a 70% refund of the product amount. A 30% deduction applies as a crafting fee for personalized items.

If the conditions mentioned above are met, please follow these steps:

(1) Contact our customer service team within 90 days of the delivery date to request a return and obtain the return address.

(2) Pay for the return shipping and provide the shipping label to customer service.

(3) After receiving your shipping label, our customer service will process your refund.

Important Note: For returns without quality issues, you will receive a 70% refund of the product amount. A 30% deduction applies as a crafting fee for personalized items.